When looking for a merchant services provider I think it is important to find one that provides customer service 24 hours a day. If you are a business that operates at night then you certainly would need this benefit in case something ever happens and you need help during those hours. I also think it is important for merchants that are open during more traditional business hours because it would allow a merchant to get help with their merchant account when their business is not open. If my merchant account was operating correctly and I just had some questions, I would rather do that when my store is closed so I am not being pulled away from my customers.
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